Brand experience at the hub

Samsung store Frankfurt Airport

At one of the world’s busiest locations, the South Korean electronics company is turning heads with its trailblazing store concept. At its new store in Terminal 1 of Frankfurt airport, Samsung combines interactive product display with exceptional customer service and shopping.

DIGITAL EXPERIENCE ++ When displaying its innovative products, Samsung emphasises intuitive, individual experience. Central to this are the “cradles”. Whether placed on a counter top or integrated into it, they provide customers with all essential product information “at the touch of a button”.

CUSTOMER SERVICE ++ In addition to a varied, innovative range of self-information facilities, the service area and service concept take up a lot of space both conceptually and spatially. The new airport store features an inviting lounge area to relax in, as well as a customer café bar with adjacent service counter. A member of the Service Team is available at all times for on-site repairs.

COMPLETE SHOPFITTING PACKAGE ++ In cooperation with Samsung’s agency Cheil, who came up with the concept for the shop, we’ve built the South Korean big player’s new store at Frankfurt airport. As general contractor and project manager for interiors and shopfitting, we’re also responsible for the design, production, delivery and installation of each individual item of shop furniture.

Facts & Figures

When Where The challenge Core activities Store designs Extent
Since 2019 Germany Airport-specific requirements for materials and handling, increased planning time due to exclusive night working Store Value Engineering, Store Production, Store General Contracting, Store Services Store
Design: Cheil Germany
Store Frankfurt Airport

Contact

Münch + Münch GmbH & Co.
Im Fuchsloch 8 (truck deliveries: Am Mittelpfad 6)
60437 Frankfurt am Main
Deutschland

T: 06101 5447-100
F: 06101 5447-120
dialog@muenchundmuench.com

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